PRIVACY POLICY
Effective Date: October 20, 2026
TTM Dispatch (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how personal information is collected, used, disclosed, and retained when you visit our website, contact us, or inquire about our services.
This policy covers our website and business communications relating to Truck Dispatch, MC Lease & Carrier Package support, Driver Hiring, Freight Factoring guidance, and After-Hours Support.
1. Information You Provide
We collect information you choose to provide when you submit a form, contact our team, or participate in a service inquiry or onboarding process.
Depending on your interaction with us, this may include:
- Your name, telephone number, and email address.
- Company name and business contact information.
- Equipment type, truck count, and operating location.
- Authority status, preferred lanes, and availability.
- Driving experience, qualifications, and employment preferences.
- Relevant carrier, equipment, insurance, or onboarding documents.
- Messages and other information you choose to share.
Please do not submit Social Security numbers, banking credentials, or other sensitive personal information through general website inquiry forms. Contact us first if a service requires sensitive documents.
2. Information Collected Through the Website
When you visit our website, technical information may be processed by the website and the providers supporting its operation.
This may include your IP address, browser type, device information, referring website, pages requested, and the date and time of access. Such information may be used to deliver website content, troubleshoot errors, maintain security, and understand website performance.
3. How We Use Information
We use personal information as relevant to:
- Respond to questions, inquiries, and callback requests.
- Understand your business and operating preferences.
- Discuss service availability, eligibility, and pricing.
- Coordinate onboarding and agreed services.
- Communicate about service requests, documents, and operational matters.
- Review driver inquiries and discuss relevant opportunities.
- Coordinate requested introductions to carriers or factoring providers.
- Maintain business records and address disputes.
- Operate, maintain, and protect our website.
- Meet applicable legal obligations.
Information submitted for an inquiry is used to address that inquiry. Any separate promotional communications are subject to applicable consent and opt-out requirements.
4. When Information May Be Disclosed
4.1 Service Providers
Information may be disclosed to providers supporting website hosting, business email, form processing, communications, document handling, technical maintenance, and security. These disclosures are made for the relevant business function.
4.2 Parties Involved in Your Request
Where relevant to your inquiry or agreed service, information may be disclosed to brokers, carriers, hiring companies, factoring providers, or other parties involved in the requested arrangement.
For example:
- Carrier information may be used to coordinate broker setup or shipment documents.
- Driver inquiry information may be provided to a hiring carrier involved in the opportunity.
- Contact and business details may be provided to a factoring company when coordinating a requested introduction.
- Independent providers are responsible for their own information practices. Review their privacy policies before submitting additional information directly to them.
4.3 Legal Requirements and Protection
Information may be disclosed when required by law or in response to valid legal processes. It may also be disclosed where reasonably necessary to investigate suspected misuse, address security incidents, or protect rights and safety.
4.4 Business Changes
Information may be transferred in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.
5. Cookies and Similar Technologies
Cookies are small files stored on your device. Websites may also use similar technologies to support functionality, maintain preferences, protect forms, or measure website activity.
The information processed depends on the features and technologies active when you visit our website. Third-party features, where present, may process information under their providers’ privacy policies.
You can restrict or delete cookies through your browser settings. Blocking certain technologies may affect website functionality.
Browser cookie settings do not necessarily control every form of information processing. Contact us if you have questions about a particular website feature or provider.
6. Communication Preferences
When you provide contact information, we may use it to respond to your request and communicate about the relevant service.
Submitting an inquiry does not, by itself, constitute consent to unrelated promotional calls, automated marketing messages, or promotional text messages.
If you receive promotional emails, you can use the unsubscribe instructions provided or contact us at contact@ttmdispatch.com.
We may still need to send communications concerning an active service, requested transaction, outstanding issue, or legal obligation.
7. Information Retention
Information is retained for periods appropriate to its purpose and applicable obligations.
Relevant considerations include:
- Whether your inquiry or service relationship remains active.
- Whether the information is needed for ongoing coordination.
- Applicable business, tax, contractual, or legal recordkeeping requirements.
- Outstanding disputes, payment matters, or security investigations.
- Retention periods may differ between inquiry records, service documents, driver inquiries, and technical logs.
8. Information Security
Personal information requires appropriate handling and protection. However, no website, electronic transmission, or storage system can guarantee complete security.
Avoid sending sensitive documents through unsecured channels. If you believe information shared with us has been compromised, contact contact@ttmdispatch.com.
9. Your Privacy Choices and Requests
You can contact us to ask about information you have provided, request a correction, or request deletion.
- Depending on your location, applicable law, and relevant exceptions, you may also have rights to:
- Access or receive a copy of personal information.
- Correct inaccurate information.
- Request deletion.
- Withdraw consent where processing depends on consent.
- Opt out of certain sales, sharing, or targeted advertising.
- Appeal a decision concerning a privacy request.
- These rights are not identical in every jurisdiction and do not apply to every business or processing activity.
- To submit a request, email contact@ttmdispatch.com. Explain your request and provide enough information to identify the relevant interaction.
- We may need to verify your identity or authority before responding. Certain records may need to be retained to meet legal obligations or resolve outstanding matters.
10. Browser Privacy Signals
Browser settings such as Do Not Track and Global Privacy Control may communicate privacy preferences.
Here applicable law requires a recognized opt-out signal to be honored for processing we conduct; we will handle that signal according to those requirements. You may also contact us directly with privacy questions or requests.
11. External Websites and Services
Our website or communications may contain links to independent carriers, factoring companies, social media platforms, and other external services. This Privacy Policy describes TTM Dispatch’s practices. External businesses operate under their own policies, and their information practices are outside our control.
12. Children’s Privacy
Our website and services are intended for adults involved in trucking, employment inquiries, and business operations.
If you believe a child has provided personal information to us, contact contact@ttmdispatch.com so we can review the circumstances and take appropriate action.
13. International Access and Processing
TTM Dispatch is based in Pembroke Pines, Florida, United States.
Depending on the personnel and providers involved, information may be accessed, stored, or processed in the United States or other countries. Privacy laws may differ between locations.
Where applicable restrictions govern an international transfer, that transfer must be handled according to the relevant requirements.
14. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices, website features, or applicable requirements.
Updates will be posted on this page with a revised effective date. Additional notice will be provided where required.
15. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
TTM Dispatch
Pembroke Pines, Florida, United States
Email: contact@ttmdispatch.com
Phone: +754 201 4775